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Initial Disclosure Document

What is an Initial Disclosure Document?
The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.

Who regulates us?
Ward Motors Leeds LTD are authorised and regulated by the Financial Conduct Authority FRN 1035598. You can check this on the FCA's website www.FCA.gov.uk/register or by contacting the FCA on 0300 500 8082.

Which service will we provide you with?
We offer a non-advised service, meaning we cannot give you advice or a recommendation on products. But in assessing your application, we will ask you for information to enable us to identify your needs and present a selection of products relevant to your requirements. You will then need to make your own choice about how to proceed.

You will receive the pre-contract credit information which will detail the Terms & Conditions of the product you have chosen and advise you about any other fees and interest relating to the product.

What products do we offer?
We offer a limited number of finance products from a selected panel of lenders.

What will you have to pay us for our services?
We do not charge a fee for the introduction to the finance provider; however. For regulated agreements we will receive a commission payment from the finance provider if you decide to enter into an agreement with them; the nature of this commission is either a fixed fee or a percentage of the amount you borrow.

All the lenders that we work with pay commission at different rates, however, the commission received does not affect the amount you will pay under your finance agreement. Our aim is to secure finance for you at the lowest interest rate available from our panel of lenders. The amount of commission will be made available to you upon request.

What to do if you have a complaint
If you wish to make a complaint, the first step is for us to understand your complaint. You can contact us by:

Phone: 0113 2082628
Post: Ward Motors Leeds, Unit A, Armley Business Park 41-45 Stanningley Road Armley Leeds, West Yorkshire, LS12 3LW
Email: sales@wardmotors.co.uk - Please provide your name and contact number where we can get in touch with you between the hours of where we can contact you between the hours of 10am - 4pm Monday to Friday.
We will promptly acknowledge your complaint in writing, investigate your complaint and endeavour to send you a final response within 8 weeks of receipt of the complaint. If we are unable to provide you with a final response within this time, we will send you an update. If you are not happy with our response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman, you must do so within six months of the date of the final response letter. You can contact them:

By phone: 0800 023 4567
By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
By Email: complaint.info@financial-ombudsman.org.uk
Alternatively, you may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting complaint@bvrla.co.uk.

Address
Our trading address is Ward Motors Leeds, Unit A, Armley Business Park 41-45 Stanningley Road Armley Leeds, West Yorkshire, LS12 3LW

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Contact Details

Unit A, Armley Business Park
41-45 Stanningley Road
Armley
Leeds
West Yorkshire
LS12 3LW 0113 2082628 07368 822924

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